Just to say a big thank you to all the staff at the Laurels, for looking after our mum for the past two years. Your care, friendship and smiles transformed her life. Her time with you was the most comfortable and peaceful that she had for over fifty years and for that we are forever grateful.
A and k, Aberdare
We as a family would like to express our gratitude for all the love and care you showed our mother during her time at the Laurels. This really was her home and you were all her extended family. We knew that she was perfectly happy and contented and exceptionally well cared for. We will always think of you all with affection and know that mam will still be looking down with a smile and that wicked look, telling them in heaven “Ooh! I lived at the Laurels”, in her best posh voice.
B, C and family, Pontypridd
Just a note of thanks to all the wonderful staff at the Laurels, for all you did for Mam. The dignity, care and love you showed her, especially in her last days was exceptional. The Laurels was truly home from home for Mam and she fitted like a glove. She was so very, very happy and we cannot express enough how appreciative we are as a family. Not only will we miss Mam, but we will miss you all too. The pleasure was all ours.
P, S and family, Aberdare
This donation is a special thanks to all the girls at the Laurels. Mam was very happy at the home and this gave us all great comfort knowing she was safe and so well cared for.
S and S, Aberdare
Feedback letter from CSSIW
Dear Mrs E
Many thanks for taking the time to provide us with feedback in respect of the Laurels Care Home. It is as important for us to know about good quality care as it is to be informed of problems encountered. The Laurels has consistently provided a high standard of care to its residents under the leadership of the Responsible Individual (Keith Jones) and the Registered Manager (Julie Ward) and it is encouraging to know how much your mother has benefited from the support provided.
B D, CSSIW Inspector
From myself and all my family, a massive thank you for giving Mam such a lovely, happy and memorable 100th birthday party. It was such an important occasion to me and you made it just so special. Its times like this you cherish.
Mr + Mrs Anderson, Aberdare
Our family would like to thank you so much for the care and support during my Mother’s time at the Laurels, particularly during her recent illness. We very much appreciated the professional, caring and thoughtfulness of all the staff, ever mindful of my Mother’s dignity and comfort.
Mrs B Llewellyn, Abercynon
I am, as always grateful for all you did for both of us. The support and kindness you gave will be forever remembered.
Mrs G Morgan, Birmingham
All of the staff seem to be willing, kind and certainly dedicated to the residents. They have always been welcoming to us as a family and it’s more than just a job to them. You truly have exceptional staff at the Laurels and I admire them for their hard work and dedication. You should be proud of them.
Mrs J Davies, Abernant
The following is an extract of a letter sent to the Commissioner.
“Mrs D shared with us her views regarding the good practice observed at the Laurels. She speaks very highly of the care and compassion her mother received and asked that we share this with you”.
Support Team – Older Persons Commissioner for Wales
To all the wonderful staff at the Laurels. Thank you all so very much from the bottom of my heart for your kind wishes, card and gift. I miss you all and the coffee..... And the choccy cake....... you are all doing a wonderful job, never forget that.
District Nurse – Changing job
Making a decision to move Mam from her home to the Laurels was not easy for my sister and myself but over the months she has been with you, we have seen vast improvements in her health and wellbeing. I have been so impressed by the care, compassion and professionalism displayed by you all and if my mother had to leave her home, then she could not have gone to a better place. Thank you all so much. Have a lovely Xmas
Mr P Wyatt, Sussex
Extracts from some of the lovely cards and messages received from residents’ families over the past few years.
Residential Care Home
The Laurels Residential Care Home 2015